Workforce Expert Trainings
HOW TO TRANSFORM A LIFE THROUGH EMPLOYMENT.
Learn the Process. Build the Impact.
Welcome to The Worker's Workforce Expert Training Hub. This internal resource is designed to help you learn the systems, expectations, and best practices that empower our team to serve every job seeker with excellence.
Learn the Process. Build the Impact.
Welcome to The Worker's Workforce Expert Training Hub. This internal resource is designed to help you learn the systems, expectations, and best practices that empower our team to serve every job seeker with excellence.
The video trainings below, led by The Worker's Chief Operations Officer, Daren Strunk, walk through the core principles, workflows, and day-to-day responsibilities of the Workforce Expert role. Whether you're a new team member or looking to refresh your knowledge, these trainings are here to help you build confidence, provide consistency, and create the greatest possible impact for the individuals we serve.
Take your time, revisit these resources whenever needed, and don't hesitate to reach out to your supervisor with any questions as you work through the material.
Training: Onboarding a Brand-New Job Search Client
Training: Onboarding a Brand-New Job Search Client
Training: Onboarding a Brand-New Job Search Client
Important Info?
This video takes you through the process of looking up the client in Verkada and then in Salesforce. We then go through the process of adding case notes, resources, completing the EDCP and uploading all of the documents in the clients profile.
This video takes you through the process of looking up the client in Verkada and then in Salesforce. We then go through the process of adding case notes, resources, completing the EDCP and uploading all of the documents in the clients profile.
This video takes you through the process of looking up the client in Verkada and then in Salesforce. We then go through the process of adding case notes, resources, completing the EDCP and uploading all of the documents in the clients profile.
Training: Client Returning with a Job
Training: Client Returning with a Job
Training: Client Returning with a Job
Important Info?
This video takes you through the entire process of a new client (on SNAP) coming back to the office with a new job. This includes what to look for on a VOE, adding the employer (must be done prior to any resource being added) and then adding the resources, the case notes, updating the EDCP, uploading the docs to Salesforce and closing the file.
This video takes you through the entire process of a new client (on SNAP) coming back to the office with a new job. This includes what to look for on a VOE, adding the employer (must be done prior to any resource being added) and then adding the resources, the case notes, updating the EDCP, uploading the docs to Salesforce and closing the file.
This video takes you through the entire process of a new client (on SNAP) coming back to the office with a new job. This includes what to look for on a VOE, adding the employer (must be done prior to any resource being added) and then adding the resources, the case notes, updating the EDCP, uploading the docs to Salesforce and closing the file.
Training: Removing a Walk-In Client from SNAP
Training: Removing a Walk-In Client from SNAP
Training: Removing a Walk-In Client from SNAP
Important Info?
When a client is on SNAP and has not job searched with us we can't submit them to DES. We still provide assistance according to our Resource SOP, but we MUST uncheck the SNAP receiving box in Salesforce. This video take you through how to do that.
When a client is on SNAP and has not job searched with us we can't submit them to DES. We still provide assistance according to our Resource SOP, but we MUST uncheck the SNAP receiving box in Salesforce. This video take you through how to do that.
When a client is on SNAP and has not job searched with us we can't submit them to DES. We still provide assistance according to our Resource SOP, but we MUST uncheck the SNAP receiving box in Salesforce. This video take you through how to do that.
Training: Opening a New Case on an Exiting Client in Salesforce with open employment
Training: Opening a New Case on an Exiting Client in Salesforce with open employment
Training: Opening a New Case on an Exiting Client in Salesforce with open employment
Important Info?
This video will demonstrate how to open a new case, how to identify a previous client from 2021-2025 who has an open employment history, and how to close that job prior to inputting any resources.
This video will demonstrate how to open a new case, how to identify a previous client from 2021-2025 who has an open employment history, and how to close that job prior to inputting any resources.
This video will demonstrate how to open a new case, how to identify a previous client from 2021-2025 who has an open employment history, and how to close that job prior to inputting any resources.
Workforce Expert Trainings
HOW TO TRANSFORM A LIFE THROUGH EMPLOYMENT.
Workforce Expert Trainings
HOW TO TRANSFORM A LIFE THROUGH EMPLOYMENT.
Workforce Expert Trainings
HOW TO TRANSFORM A LIFE THROUGH EMPLOYMENT.
Workforce Expert Trainings
HOW TO TRANSFORM A LIFE THROUGH EMPLOYMENT.
Learn the Process. Build the Impact.
Welcome to The Worker's Workforce Expert Training Hub. This internal resource is designed to help you learn the systems, expectations, and best practices that empower our team to serve every job seeker with excellence.
The video trainings below, led by The Worker's Chief Operations Officer, Daren Strunk, walk through the core principles, workflows, and day-to-day responsibilities of the Workforce Expert role. Whether you're a new team member or looking to refresh your knowledge, these trainings are here to help you build confidence, provide consistency, and create the greatest possible impact for the individuals we serve.
Take your time, revisit these resources whenever needed, and don't hesitate to reach out to your supervisor with any questions as you work through the material.
